FREE SHIPPING
via UPS Ground to anywhere
in the continental USA
on orders of $250 or More!

 

We gladly accept

We accpet VISA, MasterCard, & AMEX

 

 

 
  

WE'RE COMMITTED TO OUTSTANDING CUSTOMER SERVICE

Here's How You Can Help.


WHAT CAN WE DO FOR YOU?

At Ess-Kay Yards, Inc., we're here to help.  Everything we do revolves around you - our customer.

We pride ourselves on maintaining the highest level of quality and customer service.

If you have any questions or concerns, please don't hesitate to contact us.  You can call, fax or email us by using the information found on our Contact Us page.  We have also provided a convenient "fill in the blank" inquiry form there for your convenience.

ORDER CONFIRMATION & VERIFICATION

Occasionally we may have a question about your order.  In that event, we will try to email you to clear up any questions we may have.  We will NEVER email you under any other circumstances, except in direct response to an email you send us.  In other words, we never send spam (we though you might appreciate that).  If we are unable to contact you within three business days, we will place your order on indefinite hold until we hear from you. 

Please make sure your shipping address and email address are correct when placing an online order with us.  

CREDIT CARD PAYMENT PROCESSING

In order to combat online fraud and ensure maximum security for our customers, we utilize PayPal exclusively for secure online order processing and credit card clearing. 

We do not accept money orders, personal checks, or purchase orders without pre-approval.  If you are a reseller and wish to open a commercial account with us, please click here to contact us.
 

WHERE YOU LIVE MAKES A DIFFERENCE

Unless special arrangements have been made beforehand, on a case by case basis, in order to provide the best possible customer service, we only accept orders from customers in the USA (including Alaska, Hawaii, APO and FPO addresses) and Canada.
 

CHANGING OR CANCELING AND ORDER

After you have placed your order, If you need to make any changes to it (or cancel it entirely), please email or fax us immediately.  You may also use the contact form on our Contact Us page. 

Please let us know right away.  We will make every effort to comply with your wishes.

Please note that your order may begin processing immediately after you place your order, and in extremely rare instances, it may not be possible to change items on existing orders, particularly if the order has already been shipped.  This is particularly true if you do not notify us until the next business day or sometime thereafter.  If you do notify us the same day as you place your order, we can almost always catch it and make the necessary changes or cancellations before your order is packed and shipped.

If Your Order Has Already Shipped, you will need to return the merchandise.  Please contact us for an RMA number and instructions on exactly what procedure to follow..

Customers are responsible for return shipping charges and insurance.
 

SHIPPING

Unless otherwise requested we will ship your order by UPS Ground.  Other UPS shipping options are generally available, based on UPS weight and size limitations and delivery address.  Orders bound for APO or FPO addresses will be shipped via U.S. Mail.

If you would like your order shipped by some other means, please specify how you want your order shipped during the order checkout process. 
 

RETURNS AND EXCHANGES

With a Receipt:

Returned items are refunded at the original purchase price, plus applicable sales tax, in the original method of payment.  All returns are subject to a 20% restocking fee.
 

Without a Receipt:

Returned items reflect the lowest "on sale" price within the last 30 days, plus applicable sales tax, only in the form of a Gift Card which may be exchanged for other items of equal or greater value.  Cash or Credit Card Refunds cannot be made without a receipt, a copy of the original invoice, or other form of proof of purchase.

Unfortunately, we cannot refund original shipping & handling charges unless an error occurred on our part in shipping your order.

Broken or defective items will be exchanged at no charge, excluding shipping and handling charges. 

Special Order or Custom Made Items cannot be returned unless damaged or defective.

Customers are responsible for return shipping charges and any applicable insurance charges.

No refunds or exchanges can be made after 30 days from the date of original purchase, as shown on the original invoice.

All returns are subject to a 20% restocking fee.

 

 

 

   
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- Telephone  315.676.2711